This policy explains what personal information SiteRadar collects, why we collect it, who we share it with, and the choices you have. We have tried to keep it clear and honest.
1. Who we are
SiteRadar is run by SiteRadar (“we”, “us”). We decide how and why the personal information described here is used, which makes us the “controller” under the Ghana Data Protection Act, 2012 (Act 843) and, where it applies, similar laws elsewhere. You can reach us at support@siterada.com.
2. What we collect
Account details. Your name, email address, password (stored only as a one-way hash), phone number if you give one, company name and your role in a workspace. If you sign in with Google we receive your name, email address and Google account identifier.
What you add to SiteRadar. The websites and domains you monitor, alert settings and recipients (emails, phone numbers, Slack and Teams addresses), team invitations, the subscriptions and invoices you record, and your logo.
Monitoring results. Uptime and response checks, SSL, domain and DNS information, audit and speed results, screenshots of your websites, and the reports we build from them.
Billing. Your plan, payment history and invoices. Card and mobile-money details are entered with Paystack and are not stored by us.
Use of SiteRadar. Technical information such as your IP address, browser, and approximate country (used to choose your currency and to decide whether to ask for a phone number), and sign-in and security records.
Visitors to websites you track. If you add our tracking snippet to a website, we count that website’s visits. We do not use cookies for this. A visitor is represented by a short code made from a daily-changing mix of their IP address and browser details, which cannot be turned back into the original details. We store pages viewed, referrer, device type and approximate country, not names or email addresses.
3. How we use it
- to provide SiteRadar: run checks, send alerts, build reports and show your dashboard;
- to create and secure your account, including verification codes and sign-in;
- to take payment, issue invoices and manage your plan;
- to answer your messages and send service notices such as expiry warnings and billing receipts;
- to keep the service safe, prevent abuse and fix problems;
- to meet our legal duties.
We rely on your agreement, on our need to perform our contract with you, on our legitimate interest in running and protecting the service, and on legal obligations. We do not sell your personal information and we do not use it for advertising.
5. Where it is processed
Our providers may process information in countries other than yours, including outside Ghana. Where that happens we use providers that apply appropriate protection, and we rely on the safeguards the law allows.
6. How long we keep it
We keep your information while your account is open. Monitoring history is kept for as long as your plan allows. When you delete a website its results are removed. When you delete your account we delete or anonymise your personal information within 30 days, except what we must keep longer, such as payment records for tax and accounting, which we keep for the period the law requires.
Backups are overwritten on a regular cycle, so a deleted item can remain in a backup for a short time after it disappears from the service.
7. How we protect it
Passwords are stored as hashes. Connections to SiteRadar are encrypted. Invoices and reports sit in private storage and are opened only after we check that you belong to the right workspace, and sessions end automatically after an hour of use. No system is perfectly secure, so please use a strong, unique password and tell us right away if you suspect a problem.
8. Your choices and rights
You can change most of your details in Settings, and delete websites, team members and your logo yourself. Under the Data Protection Act, and similar laws, you may also:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong;
- ask us to delete your information or close your account;
- object to, or ask us to limit, some uses of your information;
- withdraw consent you gave earlier, for example for SMS alerts, at any time.
To use any of these rights, email support@siterada.com. We may need to check it is really you. If you are unhappy with our answer, you can complain to the Data Protection Commission of Ghana.
10. Children
SiteRadar is for businesses and is not meant for people under 18. We do not knowingly collect information from children. If you think a child has given us information, please tell us and we will delete it.
11. Changes to this policy
We may update this policy from time to time. We will change the date at the top and, for meaningful changes, tell you by email or in the dashboard before they apply.
12. Contact us
Questions or requests about your information? Email support@siterada.com or use our contact page.